1. Who We Are
Farrah Disability Services (ABN available on request) is a registered NDIS provider operating from 215 Bell St, Preston VIC 3072. We are committed to protecting the privacy of our participants, referrers, and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect the following personal information:
- Contact details — name, phone number, email address, suburb
- Referral information — participant name, age, disability type, NDIS plan details, support needs
- Referrer details — organisation name, role, contact information
- Website usage data — via Google Analytics (anonymised IP addresses, pages visited, time on site)
We do not collect sensitive information (such as health records) through this website. Full participant intake involves a separate, secure process.
3. How We Use Your Information
We use personal information to:
- Respond to referrals and general enquiries
- Deliver and coordinate NDIS support services
- Communicate about our services, programs, and updates
- Improve our website and services through analytics
- Meet our obligations as a registered NDIS provider
4. Who We Share It With
We do not sell, rent, or trade personal information. We may share information with:
- Service providers — Formspree (form processing), Google Analytics (website analytics). Both are bound by their own privacy policies
- NDIS Quality and Safeguards Commission — as required by our registration obligations
- Other NDIS providers or allied health professionals — only with the consent of the participant or their authorised representative
5. Cookies & Analytics
Our website uses Google Analytics to collect anonymised data about how visitors use our site. This helps us improve our content and services. No personally identifiable information is shared with Google Analytics.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
We use a cookie consent banner to obtain your agreement before activating analytics. You can withdraw consent at any time by clearing your browser's local storage.
6. Data Storage & Security
Form submissions are processed through Formspree and delivered to our secure business email. We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Our website is served over HTTPS.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at info@farrahdisabilityservices.com.
8. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first at info@farrahdisabilityservices.com. If we cannot resolve your complaint, you may refer it to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
9. Contact Us
Farrah Disability Services
215 Bell St, Preston VIC 3072